General

What are your business hours?

All Week from 9 am to 7 pm

Do you offer tastings or samples

We currently do not offer tasting sessions. As for samples, it is available for our wholesale program after registration.

Wholesale

What are your minimum order quantities?

Our minimum order quantities for wholesale are:

  • 500 capsules or pods per month
  • 20 Kg of roasted coffee per month

Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please contact us for more information.

How do you handle shipping and delivery for wholesale orders?

We offer a speed delivery with our trusted logistics partner ‘’Aramex’’.

Do you provide any marketing or promotional materials?

Yes, we provide marketing or promotional materials in our wholesale program, contact us for more details.

Ordering and Shipping

How long does it take for my order to ship?

Our typical shipping time is 2 business days within Lebanon. For international orders, please allow 3-5 business days.

What are your shipping costs?

Shipping costs vary depending on your location and the size of your order. You can find the exact shipping cost during the checkout process.

Do you offer international shipping?

Yes, we offer international shipping. Please note that there may be additional customs fees or taxes for international orders.

What happens if my order is lost or damaged?

If your order is lost or damaged, please contact our customer support team immediately. Your satisfaction is our priority.

Products

What types of coffee do you offer?

We offer a wide variety of coffee products, including roasted coffee beans, coffee capsules, and coffee gifts.

Do you offer organic or fair trade coffee?

We offer both organic coffee and fair trade coffee.

How do you roast your coffee beans?

Our coffee is expertly roasted to perfection using advanced equipments and with over 20 years of roasting experience.

Can I customize my coffee order?

Yes, please contact us for more details.

What are your coffee capsules compatible machines?

Our coffee capsules are compatible with Nespresso capsules machines.

Do you offer coffee gift sets?

Yes, we offer a variety of coffee gift sets perfect for any occasion.

Payment and Returns

What payment methods do you accept?

Go to accepted payment methods

What is your return policy?

Sorry, we don’t offer a return policy.

Other Questions

How can I contact your customer support team?

You can contact our customer support team by using the form on our website.

Do you offer gift wrapping or gift cards?

Certain customizations are available, contact us for more details.

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